Privacy policy

1. PERSONAL INFORMATION

2. COLLECTION OF Personal Information

• You provide your Personal Information to us when you complete a user profile or registration forms (such as your name, contact information and other identification information where needed)
• Personal Information may be collected through the normal operation or use of our Apps, Websites and Services. Some examples are:
  • Your location information, feedback, ratings and compliments, transaction information (such as payment method).
  • Device information (such as hardware model and serial number, IP addresses), file and app names and versions, GPS location, IMEI number, and advertising identifiers or any information that may indicate device or app modification).
  • Telematics data (such as your speed, acceleration and braking data)
• When we collect Personal Information, including but not limited to your name, contact information and other identification information where needed from our business partners, such as payment providers, ride-hailing partners and transport partners

3. USE OF PERSONAL INFORMATION

• Your Personal information will be used to provide, personalize, maintain and improve our Apps, Websites and Services. This includes using your Personal Information to:
  • Create, administer and update your account
  • Process, manage or verify your eligibility for or application of Services, promotions, rewards and subscriptions with Caro
  • Validate your ride and process payments
  • Track the progress of your trip and detect abnormal trip variations
  • Perform internal operations necessary to provide our Services, including troubleshooting software bugs and operational problems, conducting data analysis, testing and research, monitoring and analyzing usage and activity trends
  • Protect the security or integrity of the Services and any facilities or equipment used to make the Services available
  • Enable communications between our users.
• We use your information to ensure the safety and security of our Services and all users. This includes
  • Verifying your identity when you log in to Caro
  • Using device, location, profile, usage and other Personal Information to prevent, detect and combat fraud or unsafe activities
  • Monitoring compliance with our terms and conditions and policies.
• We use Personal Information to resolve user support issues. For example, monitor and improve our user support responses.
• We may use the Personal Information we collect for testing, research, analysis and product development. This allows us to understand and analyze your needs and preferences, protect your Personal Information, improve and enhance the safety and security of our Services, develop new features, products and services.
• We may use the Personal Information we collect for legal purposes, such as to investigate and resolve claims or disputes, detect/prevent/prosecute crime, or as allowed or required by applicable law.

4. DISCLOSURE OF PERSONAL INFORMATION.

• Other user:
  • If you are a passenger of driver partners, we may share your username, pick-up and drop-off locations with our driver partner fulfilling your Service request
  • If you are a driver partner, we may share your Personal Information with your passenger including your name and photo; your vehicle make, model, number plate, location and average rating
• We may provide Personal Information to our vendors, other service providers or business partners. This includes:
  • Payment processors and facilitators
  • Cloud storage providers;
  • Vehicle solutions partners, vendors or third-party vehicle suppliers.

5. PERSONAL INFORMATION STORAGE TIME

• We retain your Personal Information for the period necessary to fulfill the use of personal information outlined in this Privacy Policy unless a longer retention period is required or allowed by law. Once your Personal Information is no longer necessary for the use of personal information, or we no longer have a legal or business purpose for retaining your Personal Information, we take steps to erase, destroy, anonymise or prevent access or use of such Personal Information for any purpose other than compliance with this Privacy Policy, or for purposes of safety, security, fraud prevention and detection, in accordance with the requirements of applicable laws.

6. PROTECTION OF PERSONAL INFORMATION

• We will take reasonable legal, organizational and technical measures to ensure that your Personal Information is protected. This includes measures to prevent Personal Information from getting lost, or used or accessed in an unauthorized way. We limit access to your Personal Information to our employees on a need to know basis. Those processing your Personal Information will only do so in an authorized manner and are required to treat your information with confidentiality.
• Nevertheless, please understand that the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted through any online means, therefore, any transmission remains at your own risk.

7. CONTACT